Why Showing Appreciation Makes A Difference

Our Service Division (left to right) Moises Orozco, me, Anthony Lucena, John McEwen, Fred Perez, and Jim Sharp.

This picture was taken Wednesday, March 9th at one of our Service Division’s appreciation lunches (though we’re missing Cesar Barragan, our Field Operations and Shop Manager). We do this from time to time to celebrate accomplishing the goals we set for ourselves as a department–and it’s become really important to us.

As a team, we set revenue goals which we strive to meet each month. For the past three months, we have consistently exceeded that goal by six percent! While that may not seem like much, one of the unique aspects of our Service Division is the high volume of small projects we take in per month. Job sizes and complexities vary, from repairing a door to installing oversized glass in one of DTLA’s landmark buildings, and we are grateful for our current workflow and the trust that our customers place in us.

Our team lunches give us a chance to step back for an hour and talk about these projects, our goals, and things more personal to us like our families, what we did over the weekend, and what plans we have ahead. Or, we just use that time to tell funny stories and connect. John McEwen, one of our Service Estimators, seems to tell most of those. Gotta love him.

It helps to stay on the same page with each other. Taking the time to have these appreciation lunches and build on our strengths as a team is a good mix of having fun at work, while still working hard.

To me, the main reason why our department continues to grow is because we spend a lot of time communicating with each other. Big or small projects, we tend to have conversations with fellow partners about both the tasks at hand and what’s important to us personally. It makes the world of difference to me that I enjoy where I work, who I work with, in reaching these goals as a team, and in creating a healthy work/life balance.

This glass install on the Gensler building in Downtown LA is a typical Service Division project.
The ½” clear, tempered glass panel shown measures 85” by 302” and weighs roughly 1,200 pounds.